Help & Support
How can we help?
Browse setup guides and common topics, or reach our team directly. We aim to respond within one business day.
Getting started
Install FIDE, enable the theme extension, and go live.
Open guideRequest Quote setup
Configure the button, form fields, and product rules.
Open guideHide Price
Hide pricing for products, collections, or your whole store.
Open guideEmail notifications
Set up Gmail SMTP, Elastic Email, or custom SMTP.
Open guideQuote dashboard
Review, track, and respond to incoming requests.
Open guideTroubleshooting
Fixes for widgets not showing or emails not sending.
Open guideStill need help?
Can't find what you're looking for? Send us a message and we'll get back to you within one business day.
Contact us